SMS and Omnichannel for Airlines
Keep passengers in sync with real-time messaging across every stage of the journey.
A dedicated messaging backbone for both operational and customer-facing communication
from disruption alerts and safety-related notifications - right through to check-in nudges and loyalty campaigns.
What GigSky Messaging can do for airlines
GigSky SMS and omnichannel allow airlines to design and automate end-to-end passenger and operations journeys. Confirmations, check-in, boarding, disruption handling, onward travel, and loyalty all handled across a single, integrated omnichannel experience. Airlines can also use the same messaging infrastructure for Internal and partner notifications.
- Keep Passengers Informed
- Drive Mobile and Web Check-in
- Promote Ancillaries and Upsells
- Power OTPs and Secure Verification
- Coordinate Operations
- Messaging Across Regions From One Platform
- Blend SMS and Richer Service Interactions
- Monitor Performance Across Channels
Three Ways GigSky Supports Messaging For Airlines
Critical SMS Services
GigSky provides the SMS layer for high-priority airline messaging such as OTPs, booking confirmations, payment verification, crew rostering alerts, and disruption notifications. Our carrier-grade delivery infrastructure ensures these time-sensitive messages are prioritised and routed over high-quality connections, even during peak travel periods or major irregular operations.
Omnichannel
Beyond SMS, GigSky enables airlines to engage passengers on channels like WhatsApp and other rich messaging apps alongside email and in-app notifications. Airlines can orchestrate journeys that start on SMS and continue on richer channels, offering interactive boarding passes, rebooking flows, baggage status, and support conversations without forcing passengers to call in.
API and Infrastructure
GigSky’s APIs and delivery infrastructure plug into your PSS, CRM, mobile apps, and operations systems to trigger the right message at the right time. You keep full control over business logic, segmentation, and content, while we handle routing, failover, deliverability, and reporting across networks and channels – so your teams can build airline-specific workflows without managing telecom complexity.
GigSky works for any airlines use case
Disruption and Travel Ops
Automatically alert passengers about delays, cancellations, gate changes, boarding time shifts, missed connections, and compensation options, with clear next steps and self-service links to rebook or request support.
Pre-Trip Engagement
Send booking confirmations, check-in reminders, and travel document prompts - alongside upgrade offers – tuned to each stage before departure – to increase digital adoption and ancillary revenue.
In-trip Service
Keep customers in the loop with proactive communication when bags are delayed or rerouted, to reduce frustration and inbound complaints.
Post-Trip Loyalty
Follow up with NPS surveys, loyalty statements, personalised offers, and service recovery messages after irregular operations.
