SMS and Omnichannel for Financial Services
Protect accounts and grow relationships with secure, real-time messaging across every financial interaction.
GigSky is a powerful, reliable messaging backbone for financial services providers
Delivering both safety-critical and customer-experience communication – from OTPs, to product campaigns.
How GigSky Messaging works for financial services
Banks, credit unions, insurers, and fintechs can design end-to-end communication journeys – from onboarding and KYC, through daily account usage and servicing. Use messaging to support lending, collections, and retention – with a unified messaging layer that plugs into existing core systems and channels.
- Deliver OTPs In Seconds
- Send Real-Time Alerts
- Reduce Missed Payments
- Support Collections and Recovery
- Promote Products At The Right Moments
- All Digital Communications In One Layer
- Richer Service Interactions
Three Ways GigSky Supports Messaging in Financial Services
Critical SMS Services
GigSky provides the SMS layer for high-priority airline messaging such as OTPs, booking confirmations, payment verification, crew rostering alerts, and disruption notifications. Our carrier-grade delivery infrastructure ensures these time-sensitive messages are prioritised and routed over high-quality connections, even during peak travel periods or major irregular operations.
Omnichannel
Beyond SMS, GigSky enables airlines to engage passengers on channels like WhatsApp and other rich messaging apps alongside email and in-app notifications. Airlines can orchestrate journeys that start on SMS and continue on richer channels, offering interactive boarding passes, rebooking flows, baggage status, and support conversations without forcing passengers to call in.
API and Infrastructure
GigSky’s APIs and delivery infrastructure plug into your PSS, CRM, mobile apps, and operations systems to trigger the right message at the right time. You keep full control over business logic, segmentation, and content, while we handle routing, failover, deliverability, and reporting across networks and channels – so your teams can build airline-specific workflows without managing telecom complexity.
GigSky works for any financial services use case
Authentication
Send multi-channel OTPs for logins, step-up authentication for risky actions, and alerts for new-device sign-ins, password changes, and key profile updates.
Transactions
Notify customers of card authorisations, transfers, deposits, withdrawals, and FX conversions in real time; use reminders and follow-ups.
Everyday Banking and Servicing
Support daily banking with balance and low-fund alerts, e-statement notifications, limit warnings, and service updates, plus two-way messaging.
Product Growth and Loyalty
Launch segmented campaigns for new cards, savings products, loans, wealth offerings, and insurance, using behaviour-aware triggers and preferred channels.
