SMS and Omnichannel for Supply Chain and Logistics
Keep shipments, drivers, warehouses, and customers aligned with critical messaging from first mile, to the last mile.
GigSky is a powerful, reliable messaging backbone for financial services providers
Dedicated messaging infrastructure for logistics providers, carriers, and retailers. From dispatch alerts and ETA notifications to failed-delivery flows and feedback collection.
What GigSky Messaging can do for supply chain and logistics
Carriers, third-party logistics companies and ecommerce brands can design complete communication flows with GigSky Business. Our SMS and Omnichannel messaging works across the lifecycle of a shipment – booking, pick-up, linehaul, last mile, exceptions, and returns – while also coordinating internal teams and partners. All through a single, reliable messaging layer that plugs into TMS, WMS, telematics, and order systems.
- Proactive ETA Notifications
- Provide Proof-of-Delivery
- Alert Recipients About Exceptions
- Coordinate Teams and Routes
- Notify Warehouses and Hubs
- Automate Post-Delivery Feedback
- Blend SMS with Omnichannel
Three Ways GigSky Supports Messaging in Chain and Logistics
Critical SMS Services
GigSky provides the SMS layer for high-priority airline messaging such as OTPs, booking confirmations, payment verification, crew rostering alerts, and disruption notifications. Our carrier-grade delivery infrastructure ensures these time-sensitive messages are prioritised and routed over high-quality connections, even during peak travel periods or major irregular operations.
Omnichannel
Beyond SMS, GigSky enables airlines to engage passengers on channels like WhatsApp and other rich messaging apps alongside email and in-app notifications. Airlines can orchestrate journeys that start on SMS and continue on richer channels, offering interactive boarding passes, rebooking flows, baggage status, and support conversations without forcing passengers to call in.
API and Infrastructure
GigSky’s APIs and delivery infrastructure plug into your PSS, CRM, mobile apps, and operations systems to trigger the right message at the right time. You keep full control over business logic, segmentation, and content, while we handle routing, failover, deliverability, and reporting across networks and channels – so your teams can build airline-specific workflows without managing telecom complexity.
GigSky Works For any logistics use case
Last-Mile delivery
Automatically notify customers when shipments are out for delivery, provide live ETAs and one-tap tracking links, and confirm drop-off.
Driver and Fleet Coordination
Use messaging to send load assignments, pick-up and drop-off details, route changes, and safety alerts to drivers, and to notify on-site teams about updated arrival times.
Exception Handling
When delays, damage, or routing issues occur, trigger immediate notifications to internal teams and impacted customers with status, cause, and options.
Returns, Exchanges
Coordinate returns and exchanges via SMS and rich channels (pick-up scheduling, locker/drop-point instructions) and send post-delivery surveys or offers.
